FAQ's
What is a review request page?
As part of our service, we have created a review request landing page that you can use to collect feedback. Just send your customers a link to that page, and it will automatically collect and publish reviews for you on any platform.
What platforms can I post reviews on?
We can integrate with Google Business Profiles, Facebook Pages, TripAdvisor, Airbnb, Google Play, Booking.com, eBay, Amazon, OpenTable, and more. We also offer custom integrations for free.
Can I respond to reviews through the software?
Yes. After logging into the cloud-based software, you can view and respond to all reviews and share them on Facebook and Instagram with just one click.
Why product reviews?
Showing what other people actually think about a product is the best way to improve the customer experience in shopping. It will also increase conversion rates (10-30% in our tests), your visibility in search engines, and your click-through rates from Google.
It's the #1 feature consumers say they need to include in e-commerce. (Source: E-barometern February 2020)
93% of consumers read product reviews before making online purchases, whether you have them on your website or not. (Source: DIY Consumer Report)
Having just one review can increase orders of that product by 10%. (Source: Think with Google)
Monitoring and managing the online reputation of products where purchase decisions are made is critical for brands. It's also a great way to find out how to improve your products.
What about negative reviews?
First, our excellent content moderation team will ensure spam, personal data, etc, is never published. Customers who have experienced problems with delivery or need support are referred to your customer service.
For all our customers, the vast majority of reviews are positive. A few negative reviews build trust in all other reviews. It's also a chance to identify improvements you can make to product descriptions and to engage with customers by responding to the review.
Do you have content moderation?
Yes, we have our moderation team working in over 20 languages. Your customer service is looped in when needed. You can also do the moderation yourself using our excellent content moderation tool.
What's your pricing?
It depends on what services you need and your volumes. Please get in touch with us for more details.
Can I import my existing reviews?
Yes. We have connectors for most platforms and will help with any custom formats you need. We can run these reviews through our content moderation before publication if required.
Do you have a Q &A service on your platform?
Yes! It's part of our platform and an excellent way to build the content your visitors need to make decisions.
How long does cookie tracking last?
While we provide banners, logos, and copy examples, we encourage creating authentic content that resonates with your audience.